SHOPPING
HOW DO I SEARCH FOR A PRODUCT?
There are a number of ways you can search for a product until you find exactly what
you're looking for.
The easiest way to shop with us is to browse through the categories at the top of
the website. On each category you can refine what you are looking for by clicking
on the type of item you want from the list on the left side of the page, then refine
your search according to Problem Area, Control Type, Colour, Style, Size or Price,
until you find exactly what you're looking for.
Alternatively, if you know exactly what you want, just type in the product name
or product code into our search box [top right of the Website] and we will find
you everything related to your specific search.
Once you have found what you want, click 'ADD TO SHOPPING BAG'. Then when you're
finished shopping, follow the checkout instructions to fill in your delivery and
payment details.
I HAVE BOUGHT SOMETHING BUT SEEN IT AT A DIFFERENT PRICE
ON YOUR WEBSITE
As an online store we act much faster in adjusting our prices in response to trends,
stock and demand from customers. It's our general view not to refund the difference.
DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
Yes, an account is required. Setting up an account will allow you to order without
having to fill in your details every time you shop with us, and will give you benefits
such as order tracking, regular newsletters, and exclusive discounts and special
offers.
You can sign up right now, or you can start shopping straight away and set your
account up when you checkout.
DO YOU HAVE A SIZE GUIDE?
We will always do our best to make sure we send the correct size to fit you. Our
size guides can be found on each product page.
HOW DO I SIGN UP FOR THE THEAPPARELPLACE NEWSLETTER?
To sign up for our newsletter you'll need to set up an account. You don't have to
buy anything yet, but when you do want to start shopping, this will also give you
a head start. You can also unsubscribe at any time through your account. To unsubscribe
sign-in to your account and untick the newsletter option in the 'Main Details' page.
To resubscribe at any time, tick the newsletter option.
HOW DO I PAY FOR MY ORDER?
We like to give you plenty of payment options, so you can use any of the cards listed
below. We take security very seriously indeed, so your details will be safe with
us.
We accept MasterCard, Maestro, VISA, VISA Electron, American Express, Solo, Delta
and PayPal. (American Express is only available when paying through PayPal).
All credit and debit card holders are subject to validation and authorisation by
both us and the card issuer, to maintain security and prevent fraud. theApparelPlace
uses MasterCard SecureCode and Verified by VISA to verify debit/credit cards.
WHAT CURRENCIES DO YOU ACCEPT?
All payments are processed in British Pound Sterling (GBP £).
WHEN WILL I BE CHARGED?
If your card is authorised, payment will be taken immediately, and you will receive
an email confirming that your order has been successful.
If your card is not authorised, payment will not be taken. Don't worry at this stage,
because there may still be something simple that can be done to get the payment
authorised. Please remember that even if a payment is not authorised, some card
issuers may still reserve the money, meaning you can't use it for a short period.
HOW DO I CHANGE DETAILS ON MY THEAPPARELPLACE.COM ACCOUNT?
Once you have signed up, you'll be able to log into
My Account anytime you want. This is where you go if you want to change
your password, email address and delivery details.
If you haven't visited us in a while, it's worth checking
My Account to make sure all your details are up to date.
I HAVE JUST PLACED AN ORDER. CAN I AMEND OR CANCEL IT?
You can amend or cancel an order if it's within 30 minutes of placing it, to avoid
it being processed.
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